Why is my water dispenser not working but the ice maker is?

If your refrigerator has a dual water inlet valve, one solenoid controls the dispenser and another controls the ice maker. If only the dispenser fails, the issue might be with the dispenser's specific solenoid, a clogged line to the dispenser, or a faulty dispenser switch rather than the entire valve.

Can a faulty water inlet valve cause a leak?

Yes, a cracked valve body, loose connections, or a constantly open solenoid can lead to water leaks inside or behind the refrigerator. Inspect all connections and the valve body for visible damage or drips to identify the source of the leak.

How do I know if the water inlet valve is getting power?

You can use a multimeter to test for voltage at the solenoid terminals when the dispenser lever is pressed or the ice maker calls for water. Exercise caution when testing live circuits. If there is power but no water flow, the valve itself is likely faulty and needs replacement.

Samsung Refrigerator Water Inlet Valve Repair Guide

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Refrigerator Water Inlet Valve fit for Samsung RS263TDRS/XAA RS267TDBP/XAA RS25J500DBC/AA RS25J500DWW/AA RS25H5111WW/AA RS25H5111BC/AA RS25H

Refrigerator Water Inlet Valve fit for Samsung: RS265TDBP/XAA RS25H5121BC/AA RS263TDPN/XAA RS261MDRS/XAA RS25J500DSR/BY RS263TDBP/XAA RS25J500DBC/BY RS25H5000WW/AA RS263TDWP/XAA RS267TDWP/XAA RS25H5000SP/AA RS25J500DW...
RS265TDBP/XAA RS25H5121BC/AA RS263TDPN/XAA RS261MDRS/XAA RS25J500DSR/BY RS263TDBP/XAA RS25J500DBC/BY RS25H5000WW/AA RS263TDWP/XAA RS267TDWP/XAA RS25H5000SP/AA RS25J500DWW/BY RS263TDRS/XAA RS267TDBP/XAA RS25J500DBC/AA ...
Specifications: 110-127 VAC - 60Hz, 20W

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What the RH25H5611SR does

The water inlet valve controls the flow of water from your home's water supply into the refrigerator, primarily for the ice maker and water dispenser. It is an electrically operated solenoid valve.

Symptoms when this part fails

No water from dispenser
Ice maker not producing ice
Water leak near the valve
Loud buzzing noise from valve area

Compatibility

Fits the Samsung family. Specifically:

Any unit originally equipped with OEM part number(s): RS25H5111SR.
Check the model/rating plate inside your appliance and compare it against the fitment table on the product listing before ordering — this guide does not list specific compatible models because Amazon does not provide verified fitment data through this pipeline.

Also replaces: RS25H5111SR

Tools you'll need

Screwdriver (Phillips or Nut Driver)
Adjustable wrench
Pliers
Towels

Difficulty: Moderate · Time: 30-60 minutes

How to install the RH25H5611SR, step by step

Unplug refrigerator and turn off water supply to the appliance.
Move refrigerator away from wall and disconnect the water line from the back.
Remove screws securing the rear access panel.
Disconnect electrical connectors and water tubing from the old valve.
Remove mounting screws holding the valve in place and take out the old valve.
Install the new valve, reattach water tubing and electrical connectors.
Reconnect the main water supply line, turn on water, and check for leaks.
Replace the rear access panel, plug in the refrigerator, and test the water dispenser and ice maker.

Related troubleshooting

If swapping this part doesn't fix the issue, check these next: